IKFACE CUSTOMER PORTAL AND DEMO TERMS
Version 2026-10-24.1 · Effective from 2026-10-24
1. Provider and acceptance. The IKFace Customer Portal and demo are offered by INFOKRAUSE S.R.L. unipersonale, Via delle Speronelle 15, 09045 Quartu Sant'Elena (CA), Italy, tax/VAT no. 04126260928 («INFOKRAUSE»). In Chile, sales and first-level support are provided by the exclusive distributor Tecnologías IP Limitada. The portal is for businesses only: by creating an account the user declares that it may act for the registered company and accepts these terms. Marketing consent is separate and optional.
2. Account and company. The user provides accurate, up-to-date information and protects its credentials. A company may authorise several users and appliances. INFOKRAUSE may request reasonable information to verify identity, company, authority or eligibility. The account may not be used to impersonate others, circumvent controls, obtain repeated demos, test vulnerabilities without authorisation or carry out unlawful activities.
3. Demo. Registering does not automatically grant a demo: INFOKRAUSE may approve it, refuse it or request information. Unless otherwise confirmed, each company has one demo for one installation. The 30 days start from the first successful activation confirmed by the License Manager. Reinstalling or altering the technical identity does not entitle to a new demo.
4. ENR, download and installation. The ENR and its link belong to the company, are temporary, traceable and revocable, and must not be shared outside authorised staff. IKFace must be installed on a dedicated physical or virtual machine meeting the published requirements. The user is responsible for backups and for protecting the machine, network and credentials.
5. Demo licence. The demo grants a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to evaluate IKFace for the authorised period, with no commercial production use unless agreed in writing. The IKFace EULA and its restrictions apply where compatible. Continuing after the demo requires a commercial licence subject to the EULA.
6. Customer data and responsibility. The customer controls the configuration and the data processed in its installation, including images and biometric data, and is responsible for the legal basis, notices, authorisations and security. The portal does not receive images or biometric templates for licence activation and management.
7. Availability and support. The demo is provided for evaluation, as is and as available, and may include preliminary features and changes for security or stability. Production service levels and warranties require a separate agreement.
8. Suspension and termination. INFOKRAUSE may suspend or revoke an account, ENR or demo for breach, fraud, security risk or legal obligation, stating the reason where reasonable. On termination the user deletes packages, credentials and unauthorised copies.
9. Intellectual property and confidentiality. IKFace, the software, the documentation and the IKFace, IKCount, IKVisitor and INFOKRAUSE marks belong to INFOKRAUSE S.R.L.; third-party components remain with their owners. The user keeps ENRs, credentials, non-public packages and confidential technical information confidential.
10. Warranties and liability. To the extent permitted by law, implied warranties and liability for indirect damages, loss of profits, interruption or data loss arising from the demo are excluded. Liability for wilful misconduct or gross negligence (Art. 1229 Italian Civil Code) and any other liability that cannot be excluded by law is unaffected.
11. Law and jurisdiction. These terms are governed by Italian law. The courts of Cagliari have exclusive jurisdiction over any dispute, without prejudice to applicable mandatory rights.
12. Changes and language. Changes are published with a new version and date; material changes may require new acceptance, which we keep as evidence. Text in Italian, Spanish and English; in case of discrepancy the Italian version prevails.